We Love & Take Care of Our Customers
All BiggerKids products are protected by a full manufacturer's warranty for defects. Any defective BiggerKids product that was purchased in the USA will be replaced or refunded within 15 days of order delivery.
BiggerKids offers a no questions asked 15 day return policy for orders shipped within the USA; any unused BiggerKids product in original packaging can be returned for a full refund.
BiggerKids cannot be responsible for the high and unpredictable costs of international shipping and duties/taxes, therefore all international shipping costs/duties/taxes are final. However, if you experience a defect with a BiggerKids product then notify us within 15 days of delivery and we will fully refund the order less the cost of international shipping/duties/taxes.
Please contact us at firstname.lastname@example.org or use our Contact Us Page. If you've experienced an issue with your float then emailing us a photo of the problem will be very helpful.